Terms of service

Shipping Policy

At Cheston Inc, we aim to make every order a smooth and reliable experience. This Shipping Policy outlines how purchases made through our website are prepared, shipped, and delivered, along with important information about shipping fees, tracking, and delivery assistance.

Shipping Area

We currently provide shipping services exclusively within the United States.

Orders with delivery addresses outside our supported shipping area cannot be fulfilled. If such an order is submitted, we may cancel it and issue a refund to the original payment method.

Shipping availability for specific destinations is determined during checkout.

Products We Ship

Cheston Inc offers a thoughtfully selected range of children's toys and playful accessories, including wooden educational toys, puzzles, building activities, imaginative playsets, interactive toys, toy vehicles, and related gift items.

Shipping and packaging methods may vary according to the product's dimensions, weight, materials, and handling requirements.

Certain larger or delicate products may require additional protection during transportation.

Order Processing Time

We generally prepare orders for shipment within 1–3 business days after payment has been successfully confirmed.

Our regular processing days are Monday through Friday, excluding recognized U.S. public holidays.

During this period, orders may undergo payment verification, item preparation, quality checks, packaging, and shipping arrangements.

Processing may take longer during promotional events, seasonal holidays, or unusually busy periods. If a significant issue affects your order, we will make reasonable efforts to keep you informed.

Please note that processing time is separate from the estimated shipping and delivery period.

Shipping Carriers and Delivery

We may arrange deliveries through established shipping carriers, including USPS, UPS, FedEx, and other suitable logistics providers.

The shipping service selected for each order depends on factors such as package dimensions, destination, product characteristics, and carrier availability.

Estimated delivery information is provided during checkout when available.

Although we work to ensure timely delivery, estimated arrival dates are not guaranteed. Transportation delays may occasionally occur because of:

Severe weather or unexpected transportation disruptions
National holidays and increased shipping demand
Carrier operational delays
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If an order includes multiple products, items may be dispatched separately and delivered on different dates.

Shipping Costs

Standard shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Free standard shipping is available on eligible U.S. orders of $68.00 or more, calculated after discounts and before taxes and shipping charges.

Orders below this threshold may be subject to standard shipping fees.

Additional delivery charges may apply to oversized, heavy, or specially handled products. Where applicable, these charges will be disclosed during checkout.

Customers can review the available shipping options and total applicable shipping costs before confirming their purchases.

Packaging

We take care to prepare products for transportation using packaging appropriate to their size, shape, and material.

Depending on the item, protective packaging may include cushioning materials, product cartons, reinforced shipping boxes, and other suitable protective components.

Wooden toys, educational playsets, and products containing multiple accessories may require additional care to help prevent movement or damage during transit.

Some wooden products may naturally display slight variations in color, grain, or texture. These characteristics are generally part of the material rather than evidence of transportation damage.

All products should be inspected upon delivery, particularly when the shipping carton shows visible signs of damage.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking details when available.

Tracking information allows customers to follow the shipment's progress through the carrier's tracking system.

Please allow time for the initial tracking status to appear after the shipping label has been created or the package has been collected.

For orders shipped in multiple packages, separate tracking information may be provided.

Shipping Address

Customers should verify that their shipping information is accurate before completing checkout.

Please include all necessary details, such as the street address, apartment number, unit number, city, state, and ZIP code.

If you discover an error after placing an order, contact our customer support team as quickly as possible.

We will attempt to assist with address corrections when feasible. However, changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the shipping carrier.

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or returned shipments.

If a package is returned because of an address issue, we will contact you regarding the available redelivery or refund options. Any applicable additional shipping charges will be explained before redelivery is arranged.

Damaged, Lost, or Delayed Packages

We understand that delivery concerns can be frustrating and will make reasonable efforts to assist customers when shipping issues occur.

Damaged Orders

If your order arrives with damaged products, please contact us promptly and provide:

Your order number
Photographs of the damaged product
Photographs of the shipping carton or protective packaging
A short explanation of the damage

Please retain the affected items and packaging while we review the issue.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package appears missing, please contact our support team.

We may review the available tracking details, contact the shipping carrier, and investigate the delivery status.

Where appropriate, eligible orders may qualify for a replacement, refund, or another suitable resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

Children's Toy Safety

Customer safety is an important consideration when receiving and using children's products.

Before allowing a child to use a toy, please check the product and its included components for visible damage, missing pieces, or other potential safety concerns.

Always follow the age recommendations, safety instructions, assembly requirements, and adult-supervision guidance supplied with the product.

Toys containing small components should be kept away from children below the recommended age.

Remove and safely dispose of packaging materials before use. Plastic wrapping, protective films, and other packaging accessories should be kept out of children's reach.

If a product arrives damaged or appears unsafe, discontinue use and contact our customer support team for assistance.

Contact Information

For questions regarding order processing, shipping charges, tracking updates, or delivery concerns, please reach out to us.

Cheston Inc
Email: hello@chestontoys.com
Phone: +1 (919) 750-7453
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

We are happy to assist with your shipping inquiries and help make your shopping experience as convenient as possible.